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Making second-hand simple and hopefully your life a little bit easier, thelittleloop clear-out bags are here to take care of your outgrowns and earn you credit.

What are clear-out bags?

How does it work?  

What happens to my clothes?

What kinds of items will you accept?

Do I need to wash them first?

How much can I earn and what does it cost?

How long does it take to process my bag?

How do I announce my bag for return?

What size are the bags?

How full do the bags need to be?

Reasons why a bag does not earn bag credit

Discover the ultimate solution you've been seeking: the clear-out bag. It's your hassle-free way to declutter your children's outgrown clothes while ensuring each item finds a sustainable new purpose. Plus, it earns you credits to refresh their wardrobe from our kid-centred second-hand shop. Say goodbye to uncertain charity shop trips and wondering about the fate of your hand-me-downs. Bid farewell to concerns about proper recycling. With our clear-out bag, simply send us all the clothes they no longer need and we’ll do the rest, making conscious choices effortless.

A clear-out pack includes two clear-out bags, FREE return shipping, and an instruction leaflet with some FAQs.

Here's the breakdown:

1. Earning Credits: For every full bag of clean, wearable children's clothing (ages 0-12 years), you earn £5 in credit – and even more for items we can resell. Check out the list of brands that’ll earn credit HERE.

2. Simple Steps:

   • Order Your Clear-Out Pack: click HERE to purchase a pack.

   • Fill the Bag: Include any clean, wearable items your child has outgrown. Please note: No underwear, socks, baby vests, or babygros, unless they were purchased from us or a brand we love. Ensure the bag is full and items are in wearable condition to secure your £5 credit.

3. Announce Bag's Return:

   • When your bag is ready for return, notify us through your online account.

   • An automated email with return instructions and options will be sent. Keep a record of your tracking number.

   • For multiple bag returns, please fill out the Royal Mail form separately for each bag, using the same shipment ID each time. Once submitted, there may be a brief delay before you receive the automated message from Royal Mail containing your QR code/label. Please allow 10-15 minutes for this message to arrive in your inbox.

4. Tracking the Return:

   • Royal Mail will notify you upon reaching the warehouse.

   • Check the tracking status HERE using your tracking number in case the notification is missed.

5. Processing by Experts:

   • Our skilled team will categorise items for resale, donation, or responsible recycling. For current processing times, click HERE.

6. Credit Notification:

   • Once processing is complete, an automated email will share your results and credit details.

   • Your earned credit is automatically added to your sales account – no waiting for items to sell!

Thank you for contributing to the creation of a more thoughtful approach—benefiting you, our little ones, and the planet. Please just reach out if you have any questions.

All items will be assessed by our expert team and donated to our clothing bank partners so that they can bring joy to families in need. Items which were purchased from thelittleloop or a brand partner will be sold again onsite. For these items you will earn additional credit. Items which cannot be worn again will be responsibly recycled here in the UK.

We happily welcome any clean, wearable children's clothing items ranging from ages 0 to 12 years.

"Wearable" indicates that the item is in a condition suitable for donation or resale without requiring any additional refurbishment from our end. Please note that the £5 bag credit cannot be awarded if the bag contains unwearable items (those requiring reconditioning or recycling). However, you can still earn credit for wearable items purchased from us or from one of our brands we love.

Please remember that we are unable to accept shoes, underwear, socks, baby vests, or babygros unless they were originally purchased from us or one of our cherished brands.

Additionally, items that are soiled or damaged are not suitable for donation and may impact your £5 credit due to the associated costs for laundering or repair.

Thank you for your understanding and cooperation in maintaining the quality of our donations.

Yes please. Items which are soiled cannot be passed on to our charity partners for reuse. Please don't worry about minor stains which have been washed but remain. And no need to iron. We use steam to sanitise and reshape if needed

n.b. please wash clothes using a detergent. Unfortunately we have had several incidences of bags of clothing washed with an eco-egg which have not met our strict standards. These items have a distinct smell which takes us lots of washes to remove, meaning we’re sadly unable to offer credit for them.

Each FULL clear-out bag of clean, wearable clothes will earn you £5 bag credit. n.b. see HERE for reasons why your bag might not have earned bag credit.

You can also earn credit for items we can resell on our site (those originally purchased from thelittleloop, our brand partners or brands we love), you'll earn 25% of the resale price as credit.

Keep in mind that the resale price varies based on the item's condition, and you can find the estimated amount in your online sale account. Decluttering your children's wardrobes has never been so rewarding!

You can purchase our clear-out pack for a pocket-friendly £2. It includes two clear-out bags and two pre-paid labels. Each FULL bag gets you £5.00 in credit to spend on thelittleloop sale store. So that’s a total of £10 back per pack!

We are overjoyed by the overwhelming response and the abundance of bags we've received – it's truly fantastic! However, with this surge, it's taking us a bit of time to work through them. We kindly ask for your patience and understanding as we navigate the volume.

Please allow up to four weeks for processing. Once the process is complete, you will receive an email confirming your results and credit. Keep in mind that this automated email might find its way into spam folders, so please ensure our address is added to your safe sender list.

Your patience and support during this high-demand period mean the world to us. We're excited to be part of giving your quality pre-loved pieces another chance.

Important details to note:

• Processing takes up to 4 weeks from the date your bag arrives at the warehouse.

• Royal Mail would have sent a notification upon delivery. If you missed it, simply enter your bag’s tracking details HERE to check.

Thank you for your understanding and for choosing to be part of our community!

To notify us about the return of your bags, kindly follow the steps outlined below:

1. Log in to your sales account.

2. Scroll to see your clear-out packs.

3. Select the number of bags you wish to announce.

4. Confirm the return by tapping the green button.

5. Tap to confirm again.

6. Expect an email with return options and instructions, sent to your account email.

For multiple bag returns, please fill out the Royal Mail form separately for each bag, using the same shipment ID each time. Once submitted, there may be a brief delay before you receive the automated message from Royal Mail containing your QR code/label. Please allow 10-15 minutes for this message to arrive in your inbox.

Please be aware that automated emails sometimes find their way into the junk folder. To ensure you receive our communications, kindly check and ensure we are on your safe sender list.

The clear-out bags measure 56cm in length and 45cm in width. On average, they can comfortably accommodate 15-20 kidswear items, more for baby items.

A "full bag" for us means it is filled as much as possible but can still be comfortably closed. Please see image below.

Only full bags will earn £5 credit.

A heads up about bag credit.

You won’t get bag credit if:

• The bag isn’t full

• Items need laundering

• Item’s are damaged

• Items can't be donated or resold and need recycling instead

• Contains items we can't accept: shoes, underwear, socks, baby vests, or babygros unless they're from us or a brand we love

Even if your bag doesn't get credit, rest assured, we'll still responsibly repurpose those items. Plus, wearable items from our favourite brands will still earn credit.

Thanks for understanding and for responsibly repurposing your children’s outgrown items.